Refund Policy

Refund policy

Store Policy

We do not accept returns or exchanges due to sensitive nature of our products. If there is something wrong with your product we will replace/refund. Something being wrong with your product is a unusable item. Decoration items with a few twisted sequins can be simply twisted back in place and do not qualify unless useless.

 

Our processing time is 3-5 business days, (even though we strive for faster) If you order any custom cut items it can take up to 5 business days to process your order.

 

We will cancel your order with a 5% fee. This helps us keep our prices lower without losing money in the future. You can only cancel an order before it is processed. We do not cancel or refund any delayed or already shipped items.

 

We ship with USPS and UPS all items are tracked and insured for our protection. The time it takes to receive a package depends on your method you choose. Free shipping is shipped using the lowest cost available. Unfortunately, due to the uptick of USPS requesting the damaged items being turned in, if your items arrive damaged due to USPS you will have to make the claim. If for any reason you follow protocol and they do not refund you. Please email support@zebraredcustomdesign.org with your complaint and photo of damaged product.